Support

Last updated 4 October 2026

Report a player or message

• Chat message: in the aquarium, tap Chat. The latest messages are listed there: tap the flag next to the message.
• Comment: open Comments and tap the flag next to the comment.
• Aquarium: tap the flag next to the aquarium's name.
• Player: open their profile, tap the three-dot button, then Report.

Block someone

Open their profile, tap the three-dot button, then Block. You can also block someone while reporting them. Blocked players can't chat with you, comment on your aquariums, follow you, send you gifts or trade with you. To unblock, go to Profile → Settings → Account → Blocked players.

Forgot your password

On the sign-in screen, tap Forgot password? and enter your email address or username. We email you a link to choose a new password; it works for 1 hour. Nothing there after a few minutes? Check your spam folder.

If you signed in with Google, Apple or Discord, there is no password: use the same button again. If your account has no email address, write to us with your username and anything that shows the account is yours (level, aquarium names, when you last played) and we'll help if we can.

Confirm your email

When you register or change your email address, we send a link to it. Open it within 24 hours to confirm the address. Didn't get it? Check your spam folder, or go to Profile → Settings → Account to send it again or correct the address.

Purchases

If diamonds or an offer you paid for didn't arrive, write to us with your username, the date and the amount.

Delete your account

Profile → Settings → Account → Delete account. More details on the delete your account page.